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CASA GRANDE
PUBLIC SAFETY
CASA GRANDE
PUBLIC SAFETY
LOCATION
ORGANIZATION SIZE
SERVICES
Casa Grande, AZ
19 Employees
Dispatch Pro
After Struggling to find affordable and relevant training, Casa Grande Public Safety Communications turned to Dispatch Pro for consistent, flexible lessons they can apply to their jobs.
ISSUES BEFORE PLS:
Before working with Police Legal Sciences, training for dispatchers was inconsistent. It was difficult for the company to find sessions that were both relevant to the job and fit within their allotted budget. Often, call trainings focused too broadly on customer service across multiple industries. Dispatchers felt their time was being wasted on scenarios they couldn’t relate to. Meanwhile, even low-cost conferences meant paying for hotel and transportation fees. Casa Grande Public Safety Communications needed a program that utilized real-world examples of emergency situations without a high cost..
Dispatchers were often instructed to seek out free or inexpensive training, which never ended up being either. Per Diem and hotel costs add up quickly.
"
Laura Martinez,
Communications Manager at
Casa Grande Public Safety Communications
This system allows the dispatchers to receive realistic training while remaining at their consoles. It is relevant to their actual jobs and consistent.
"
Laura Martinez,
Communications Manager at
Casa Grande Public Safety Communications
SUCCESSES WITH PLS:
Recognizing the division was in need of reliable and ongoing training, the company decided to reach out to Police Legal Sciences in 2018 about purchasing Dispatch Pro. Their dispatchers and supervisors were satisfied to see the lessons were affordable, realistic, and relevant to their daily jobs. Dispatchers can listen to real calls and discuss how they were handled, which truly helps prepare them for similar situations they might encounter. Trainees also appreciated the flexibility that came with being able to pause a lesson and complete it throughout the month.
In need of professional, relevant dispatcher training
for your agency or organization?
Reach out to us and learn more about Dispatch Pro.
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