PLS DISPATCH PRO ONLINE TRAINING
PLS Dispatch Pro strengthens dispatcher decision-making skills. Our training satisfies many state and national CDE re-certification requirements, including for EMDs certified by IAED and APCO. Further, PLS dispatcher training helps agencies reduce the risk of civil liability.
Each month, PLS releases new online dispatcher lessons. Our lessons analyze actual 9-1-1 emergency calls selected for the relevance of the call topic and their potential training value. The lesson plays a recording of each Target Call so the dispatcher can review it in real time. The training analyzes every aspect of the call, including: the dispatcher’s questioning techniques (where, what, when, who, etc.); professionalism (situational awareness, caller/responder/public safety, control); and customer service (assurances, courtesy, use of voice, manner of ending the call, etc.).
PLS online training provides dispatchers with information they rarely have: the outcome of the emergency that was the subject of the Target Call. Our training is unique in that it offers an analysis of the dispatcher’s call handling from the perspective of career dispatchers and training officers, a personal injury attorney, and a risk manager. Finally, PLS training provides background material, media links, discussion questions and/or statistics related to the emergency in the Target Call.
Each PLS online dispatcher lesson take approximately one hour to complete.
ONLINE DISPATCHER TRAINING PACKAGES
To assist every agency, PLS offers a variety of online training options.
Dispatcher training based on law enforcement, fire, and medical emergencies.
16-Lesson Package - $160 per dispatcher per year (at least one lesson each month).
12-Lesson Package - $120 per dispatcher per year (one lesson per month).
6-Lesson Package - $80 per dispatcher per year (one lesson every two months).
Discounts are available for large agencies.
FIRE & RESCUE
Dispatcher training based on fire & rescue emergencies.
6-Lesson Package - $80 per dispatcher per year (one lesson every other month).
This package includes a subset of calls used in our Public Safety Package. It is designed to determine if there is sufficient interest for PLS to include more fire and rescue emergency calls in our future course offerings.
DISPATCH PRO ONLINE TRAINING BENEFITS
Benefits for Dispatchers & Administrators
PLS Dispatch Pro Online Training:
Satisfies CDE recertification requirements for APCO (EMD designations) and IAED (EMD, EPD, and EFD designations).
Satisfies most state CDE requirements.
Is accessible anytime from everywhere.
Is easy to use.
Includes training records for trouble-free management.
Encourages analysis of agency procedures and the adoption of best practices.
Renews the enthusiasm of experienced dispatchers.
Prepares new dispatchers for challenging calls that may come at any time.
Can be used by training managers as the foundation for additional in-house training.
ONLINE LESSON TOPICS
Click here to learn more about the actual 9-1-1 calls analyzed in our lessons.