PLS Dispatch Pro
2021 Lesson 11: Gunshot to the Face and Brother Murdered his Sister
This one-hour training helps prepare dispatchers to handle 9-1-1 calls involving a gunshot to the face and a brother who has murdered his sister. In the first section, a father reports that his daughter has been shot in the face. This section addresses:
- Gathering information from distressed callers.
- Best practice for beginning the interview.
- Scene, caller, and law enforcement safety.
- Recognizing “red flags” during an interview and relaying them to law enforcement.
- Crime scene integrity.
- Problems that occur when talking to others during the interview.
In the second section, a caller reports discovering her sister’s beaten body and her belief that her brother is the perpetrator. This section addresses:
- Caller safety.
- Obtaining vehicle descriptions.
- Establishing a timeline.
- Problems with verbally calling out vital information in a communications center.
- Employing calming techniques.
- Crime scene preservation.
- Interrupting callers.
- Dispatcher empathy and compassion.