PLS Dispatch Pro
2021 Lesson 2: Caller Reports Being Robbed and Shot
This is a one-hour lesson in which the dispatcher will listen to a 9-1-1 call where a caller reports that he came home, and as he walked into his house, he interrupted an in-progress burglary. As the suspects were leaving, they shot the caller in the face. Dispatchers will use a computer to read through the lesson and learn best practice in interrogating callers reporting such an incident. The lesson addresses the fact that caller safety was paramount and the need to address it throughout the call was of the utmost importance. It highlights the need to follow the established guideline when trying to obtain a suspect description to avoid missing important descriptors. Lastly it shows the importance of giving assurances early and often during an interview, especially when a caller is terrified, and their safety is in jeopardy.