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PLS Dispatch Pro

2021 Lesson 5 – Domestic/Officer Shooting – Woman Passed out in Car

Release Date: 


This is a one-hour course helps prepare dispatchers to handle calls involving trespassers and people passed out in cars. In the first section, a caller reports a trespasser inside her home who her boyfriend subsequently shoots. This section addresses:

- Obtaining location information for multiple subjects.

- Scene safety.

- Gathering weapon information.

- Obtaining suspect descriptions.

- Determining if fire/EMS are needed at a scene.

- Situational awareness.

- Threats of suicide.

- Controlling the interview.

In the second section, a male caller reports his mother is passed out in her car in front of the house. The section addresses:

- Best practice for determining what a caller is reporting.

- Agitated 9-1-1 callers.

- Offering assurances to distressed callers.

- Using action with reason statements.

- De-escalating 9-1-1 callers.

- Callers who use provoking language.

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