PLS Dispatch Pro
2021 Lesson 5 – Domestic/Officer Shooting – Woman Passed out in Car
This is a one-hour course helps prepare dispatchers to handle calls involving trespassers and people passed out in cars. In the first section, a caller reports a trespasser inside her home who her boyfriend subsequently shoots. This section addresses:
- Obtaining location information for multiple subjects.
- Scene safety.
- Gathering weapon information.
- Obtaining suspect descriptions.
- Determining if fire/EMS are needed at a scene.
- Situational awareness.
- Threats of suicide.
- Controlling the interview.
In the second section, a male caller reports his mother is passed out in her car in front of the house. The section addresses:
- Best practice for determining what a caller is reporting.
- Agitated 9-1-1 callers.
- Offering assurances to distressed callers.
- Using action with reason statements.
- De-escalating 9-1-1 callers.
- Callers who use provoking language.