PLS Dispatch Pro

2021 Lesson 6: Attempted Kidnapping & Roommate Homicide

Release Date: 

6/1/2021

This one-hour training helps prepare dispatchers to handle calls in which a person reports an attempted kidnapping and a roommate homicide. In the first section, a caller reports she was just escaped from her kidnapper and is now on a city bus. The section addresses:


- Best practices for 9-1-1 salutations.

- Following the questioning technique guideline.

- Controlling Interviews.

- Obtaining the caller's attention.

- Scene safety.


In the second section, a male 9-1-1 caller reports that his roommates just murdered someone. This section addresses:


- 9-1-1 callers who have difficulty providing a precise address.

- Obtaining callback numbers.

- Scene safety.

- Asking one question at a time.

- Utilizing calming techniques on distressed 9-1-1 callers.

- Visualizing the scene of the emergency.