PLS Dispatch Pro
2021 Lesson 6: Attempted Kidnapping & Roommate Homicide
Release Date:
6/1/2021
This one-hour training helps prepare dispatchers to handle calls in which a person reports an attempted kidnapping and a roommate homicide. In the first section, a caller reports she was just escaped from her kidnapper and is now on a city bus. The section addresses:
- Best practices for 9-1-1 salutations.
- Following the questioning technique guideline.
- Controlling Interviews.
- Obtaining the caller's attention.
- Scene safety.
In the second section, a male 9-1-1 caller reports that his roommates just murdered someone. This section addresses:
- 9-1-1 callers who have difficulty providing a precise address.
- Obtaining callback numbers.
- Scene safety.
- Asking one question at a time.
- Utilizing calming techniques on distressed 9-1-1 callers.
- Visualizing the scene of the emergency.