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PLS Dispatch Pro

2021 Lesson 7: Implicit Bias

Release Date: 


This 9-1-1 dispatcher training course: 

- Defines “implicit bias.” 

- Explains how  implicit bias can exist in everyone, including members of the public, dispatchers/call-takers, and individual law enforcement officers, and is not a personal defect.

- Addresses how the brain can produce biased decision-making, even when one does not intend to be biased.

- Examines the concept of “profiling by proxy.” 

- Addresses how bias-motivated calls can pit the police against the public in potentially dangerous confrontations. 

- Considers how implicit bias could affect the perceptions of witnesses and callers.

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