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PLS Dispatch Pro

2021 Lesson 8: Caller Stabbed Boyfriend & Armed Home Invasion

Release Date: 


This one-hour training prepares 911 dispatchers to handle calls in which a person reports an attempted kidnapping and a roommate homicide. In the first section, a caller reports that she just stabbed and killed her boyfriend because he was cheating on her. This section addresses:

- The importance of first obtaining the location information before moving on to other aspects of the emergency.  

- Obtaining the layout of a residence to aid responders. 

- Keeping emotions under control when a caller reports something shocking or offensive. 

- Determining how many weapons are present, their types/descriptions, and where they are located.

- Obtaining clarification regarding a caller’s contradictory statements. 

- Phrasing questions in a non-accusatory manner when the caller is a suspect. 

- Preserving crime scene integrity.

- Officer safety. 

In the second section an elderly couple calls to report they are the victims of a home invasion robbery by escapees from a local prison. This section addresses: 

- Verify location information and asking for a callback number.

- Identifying safe places for callers to wait for responders.  

- Obtaining suspect/vehicle descriptions.

- Obtaining a suspect’s direction of travel. 

- Obtaining and relaying weapon information to law enforcement officers.   

- Asking questions to prompt a caller’s memory.  

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