PLS Dispatch Pro

2021 Lesson 9: Preschool on Lockdown and Physical Domestic

Release Date: 

9/1/2021

This one-hour training helps prepare 9-1-1 dispatchers to handle calls involving a preschool on lockdown and a psychical domestic incident.  In the first section, a caller reports that a man just took a rifle out of his car in the parking lot of a preschool and then walked to a nearby house. The section addresses: 


- Visualizing the scene and gathering scene details (landmarks, businesses, parks, etc.) for callers who have difficulty with cardinal directions (N, S, E, W). 

- Determining the jurisdiction and discipline being requested (LE/Fire/EMS) when the PSAP answers calls and dispatchers for multiple agencies. 

- Addressing caller, law enforcement, and scene safety. 

- Obtaining direct callback numbers when a call has been routed through a Centrex telephone system (or something similar).  

- Obtaining lockdown policy information. 

- Following the recommended questioning guidelines.  


In the second section, a caller at an apartment complex repots hearing a woman screaming for help and saying that she can’t breathe. The emergency results in an officer-involved shooting.  This section addresses: 


- Determining precise location information in an apartment complex. 

- The risks of domestic violence incidents for responders.  

- Controlling the interview to obtain necessary information. 

- Addressing caller safety. 

- Establishing rapport with distressed callers.