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PLS Dispatch Pro

2022 Lesson 1: Father-Son Domestic and Man Breaks into Occupied Home

Release Date: 


This one-hour training helps prepare dispatchers to handle 9-1-1 calls involving father-son domestic disputes and break-ins of occupied homes. In the first section, a woman reports that her husband and son are brawling inside a home. The section addresses: 

- Getting callers to safety. 

- Obtaining control of the interview at the outset. 

- Obtaining weapon information. 

- Providing assurances. 

- Exercising repetitive persistence. 

- Determine if anyone at a scene is under the influence of drugs, alcohol, etc. and/or is experiencing a mental health issue. 

In the second section, a woman with two children in the home reports that a man broke into her home and is now lying on her bedroom floor. The section addresses: 

- The recommended salutation. 

- Helping callers who are struggling to provide a street address. 

- Caller safety. 

- Utilizing calming techniques. 

- Determining who else at the scene the caller is interacting with. 

- Acknowledging a caller’s emotions. 

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