PLS Dispatch Pro

2022 Lesson 2: Assault Inside Hotel Room and Suicide by Gunshot

Release Date: 

2/1/2022

This one-hour training helps prepare 9-1-1 dispatchers for calls involving assaults in hotel rooms and suicides by gunshot. In the first section, a caller reports a woman screaming for help from a hotel room. The section addresses: 


- Establishing if the number a caller provides is their cell phone or a business line.

- Helping callers identify the address of the emergency when the caller is unfamiliar with it.

- Using minimal encouragers (uh-huh, okay, etc.). 

- Avoiding public safety “jargon” when speaking to a caller. 

- Hotel security and law enforcement needs.  


In the second section, a caller reports that a person just shot himself in the head while sitting in a truck outside. The section addresses: 


- Why asking a caller to select police, fire, or EMS can be problematic. 

- Making sure a caller understands what is happening before transferring a caller. 

- Liability for delaying life-saving support. 

- Using Geographical Information System (GIS) data and/or mapping applications.