PLS DISPATCH PRO ONLINE TRAINING

PLS Dispatch Pro strengthens dispatcher decision-making skills. Our training satisfies many state and national CDE re-certification requirements, including for EMDs certified by IAED and APCO. Further, PLS dispatcher training helps agencies reduce the risk of civil liability by providing attorney perspectives on practices may expose an agency to liability.

Each month, PLS releases new online dispatcher lessons. Our lessons analyze actual 9-1-1 emergency calls selected for the relevance of the call topic and their potential training value. The lesson plays a recording of each Target Call. The training analyzes every aspect of the call, including: the dispatcher’s questioning techniques (where, what, when, who, etc.); professionalism (situational awareness, caller/responder/public safety, control); and customer service (assurances, courtesy, use of voice, manner of ending the call, etc.).

PLS online training provides dispatchers with information they rarely have: the outcome of the emergency that was the subject of the Target Call. Our training is unique in that it offers an analysis of the dispatcher’s call-handling from the perspective of several disciplines: career dispatchers and training officers, a personal injury attorney, and a risk manager. Finally, PLS training provides background material, media links, discussion questions and/or statistics related to the emergency in the Target Call.

Each PLS online dispatcher lesson take approximately one hour to complete.

Request Free Trial

ONLINE DISPATCHER TRAINING PACKAGES

To assist every agency, PLS offers a variety of online training options.

PUBLIC SAFETY

Dispatcher training based on law enforcement, fire, and medical emergencies.

16-Lesson Package - (at least one lesson each month).
12-Lesson Package - (one lesson per month).
6-Lesson Package - (one lesson every two months).

DISPATCH PRO ONLINE TRAINING BENEFITS

Benefits for Dispatchers & Administrators

PLS Dispatch Pro Online Training:

Satisfies CDE recertification requirements for APCO (EMD designations) and IAED (EMD, EPD, and EFD designations).
Satisfies most state CDE requirements.
Provides new training every month.
Is engaging and interactive.
Reduces civil liability.
Promotes effective decision-making skills.
Helps reduce turnover through well-trained, confident employees.
Offers essential mental health training.
Allows dispatchers to learn at their own pace when it is convenient for them.
Is easy to use.
Includes training records for trouble-free management.
Encourages analysis of agency procedures and the adoption of best practices.
Renews the enthusiasm of experienced dispatchers.
Prepares new dispatchers for challenging calls that may come at any time.
Helps reduce staffing shortages and overtime expenses.
Can be used by training managers as the foundation for additional in-house training.