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Dispatch Pro Lesson Summaries
2020 Lesson 1: Disturbance/Shooting at Waffle House
This is a one-hour lesson in which the dispatcher will listen to a 9-1-1 call where a caller reports an imminent fight at a restaurant. Someone draws a gun and the scene quickly becomes chaotic. Dispatchers will use a computer to read through the lesson and learn best practices in interrogating callers reporting such an incident. The lesson addresses: determining the exact location of the person with a gun; ascertaining the weapon type and a description; remaining professional; controlling the interview; addressing scene safety, and determining how many people are present.
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