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Dispatch Pro Lesson Summaries

2020 Lesson 4: Burglary in Progress at a Residence


Release Date:

This is a one-hour lesson in which the dispatcher will listen to a 9-1-1 call where a caller reports a trespasser on her back porch who breaks in while she hides in the bathroom.  Dispatchers will use a computer to read through the lesson and learn best practice in interrogating callers reporting such an incident.  The lesson addresses the fact that caller safety was paramount and the need to address it throughout the call was of the utmost importance.  It also demonstrates the need to obtain updated suspect location information and relay it to the responders.  It highlights the need to follow the established guideline when trying to obtain a suspect description to avoid missing important descriptors. The lesson examines how providing instructions to the caller as officers arrived on scene and made entry into her home was vital. Lastly it is an example of how important it is to give assurances early and often during an interview, especially when a caller is terrified and their safety is in jeopardy.

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