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Dispatch Pro Lesson Summaries

2021 Lesson 4: Caller Reports Waking Up to a Man in Her Kitchen


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This is a one-hour lesson in which the dispatcher will listen to a 9-1-1 call where a caller reports that she woke up and found a man sitting in her kitchen. As the call progresses the caller tells the man to leave the house. The caller’s husband follows the man (who is an acquittance) outside, where a confrontation occurs, and husband shoots the man. The lesson addresses: the need to obtain suspect description information and routes of travel; providing medical instructions; and controlling the interview. Dispatchers will use a computer to read through the lesson and learn best practice in interrogating callers reporting such incidents.

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