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Dispatch Pro Lesson Summaries

2021 Lesson 5 – Domestic/Officer Shooting – Woman Passed out in Car


Release Date:

This is a one-hour course helps prepare dispatchers to handle calls involving trespassers and people passed out in cars. In the first section, a caller reports a trespasser inside her home who her boyfriend subsequently shoots. This section addresses:

  • Obtaining location information for multiple subjects.

  • Scene safety.

  • Gathering weapon information.

  • Obtaining suspect descriptions.

  • Determining if fire/EMS are needed at a scene.

  • Situational awareness.

  • Threats of suicide.

  • Controlling the interview.

In the second section, a male caller reports his mother is passed out in her car in front of the house. The section addresses:

  • Best practice for determining what a caller is reporting.

  • Agitated 9-1-1 callers.

  • Offering assurances to distressed callers.

  • Using action with reason statements.

  • De-escalating 9-1-1 callers.

  • Callers who use provoking language.

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