Dispatch Pro Lesson Summaries
2021 Lesson 5 – Domestic/Officer Shooting – Woman Passed out in Car
This is a one-hour course helps prepare dispatchers to handle calls involving trespassers and people passed out in cars. In the first section, a caller reports a trespasser inside her home who her boyfriend subsequently shoots. This section addresses:
Obtaining location information for multiple subjects.
Gathering weapon information.
Obtaining suspect descriptions.
Determining if fire/EMS are needed at a scene.
Threats of suicide.
Controlling the interview.
In the second section, a male caller reports his mother is passed out in her car in front of the house. The section addresses:
Best practice for determining what a caller is reporting.
Agitated 9-1-1 callers.
Offering assurances to distressed callers.
Using action with reason statements.
De-escalating 9-1-1 callers.
Callers who use provoking language.