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Dispatch Pro Lesson Summaries

2021 Lesson 7: Implicit Bias


Release Date:

This 9-1-1 dispatcher training course:

  • Defines “implicit bias.”

  • Explains how  implicit bias can exist in everyone, including members of the public, dispatchers/call-takers, and individual law enforcement officers, and is not a personal defect.

  • Addresses how the brain can produce biased decision-making, even when one does not intend to be biased.

  • Examines the concept of “profiling by proxy.”

  • Addresses how bias-motivated calls can pit the police against the public in potentially dangerous confrontations.

  • Considers how implicit bias could affect the perceptions of witnesses and callers.

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