This one-hour training prepares 911 dispatchers to handle calls in which a person reports an attempted kidnapping and a roommate homicide. In the first section, a caller reports that she just stabbed and killed her boyfriend because he was cheating on her. This section addresses:

• The importance of first obtaining the location information before moving on to other aspects of the emergency.

• Obtaining the layout of a residence to aid responders.

• Keeping emotions under control when a caller reports something shocking or offensive.

• Determining how many weapons are present, their types/descriptions, and where they are located.

• Obtaining clarification regarding a caller’s contradictory statements.

• Phrasing questions in a non-accusatory manner when the caller is a suspect.

• Preserving crime scene integrity.

• Officer safety.

In the second section an elderly couple calls to report they are the victims of a home invasion robbery by escapees from a local prison. This section addresses:

• Verify location information and asking for a callback number.

• Identifying safe places for callers to wait for responders.

• Obtaining suspect/vehicle descriptions.

• Obtaining a suspect’s direction of travel.

• Obtaining and relaying weapon information to law enforcement officers.

• Asking questions to prompt a caller’s memory.