Dispatch Pro Lesson Summaries
2021 Lesson 9: Preschool on Lockdown and Physical Domestic
This one-hour training helps prepare 9-1-1 dispatchers to handle calls involving a preschool on lockdown and a psychical domestic incident. In the first section, a caller reports that a man just took a rifle out of his car in the parking lot of a preschool and then walked to a nearby house. The section addresses:
Visualizing the scene and gathering scene details (landmarks, businesses, parks, etc.) for callers who have difficulty with cardinal directions (N, S, E, W).
Determining the jurisdiction and discipline being requested (LE/Fire/EMS) when the PSAP answers calls and dispatchers for multiple agencies.
Addressing caller, law enforcement, and scene safety.
Obtaining direct callback numbers when a call has been routed through a Centrex telephone system (or something similar).
Obtaining lockdown policy information.
Following the recommended questioning guidelines.
In the second section, a caller at an apartment complex repots hearing a woman screaming for help and saying that she can’t breathe. The emergency results in an officer-involved shooting. This section addresses:
Determining precise location information in an apartment complex.
The risks of domestic violence incidents for responders.
Controlling the interview to obtain necessary information.
Addressing caller safety.
Establishing rapport with distressed callers.