This one-hour training helps prepare 9-1-1 dispatchers for suicides and drug deals involving shootings. In the first section, a woman reports that her husband—a law enforcement officer—just shot himself in the head. Section one addresses:

• Determining the victim’s exact location.

• Recognizing special considerations when the victim is a law enforcement officer.

• Identifying potential signs of foul play.

• Conveying empathy to distressed callers.

• Protecting the integrity of a crime scene.

• Avoiding gaps of silence.

In the second section, a caller reports participating in a drug deal that resulted in a shooting on a college campus. The lesson addresses:

• Gathering information from callers who have committed crimes.

• Determining if the participants have been drinking or using drugs.

• Identifying exact locations on college campuses.

• Following the location of a mobile caller.

• Instructing a mobile caller on how to present himself to law enforcement.

• Obtaining injury information for all parties.