Dispatch Pro Lesson Summaries
2022 Lesson 11: Suicide by Gunshot and Drug Deal Goes Bad
This one-hour training helps prepare 9-1-1 dispatchers for suicides and drug deals involving shootings. In the first section, a woman reports that her husband—a law enforcement officer—just shot himself in the head. Section one addresses:
Determining the victim’s exact location.
Recognizing special considerations when the victim is a law enforcement officer.
Identifying potential signs of foul play.
Conveying empathy to distressed callers.
Protecting the integrity of a crime scene.
Avoiding gaps of silence.
In the second section, a caller reports participating in a drug deal that resulted in a shooting on a college campus. The lesson addresses:
Gathering information from callers who have committed crimes.
Determining if the participants have been drinking or using drugs.
Identifying exact locations on college campuses.
Following the location of a mobile caller.
Instructing a mobile caller on how to present himself to law enforcement.
Obtaining injury information for all parties.