Dispatch Pro Lesson Summaries
2022 Lesson 12: Burglar Inside Residence & Infant Not Breathing
This one-hour training helps prepare 9-1-1 dispatchers for calls involving residential burglaries and infants who are not breathing. In the first section, an elderly woman reports suspects breaking into her home. Section one addresses:
Safety for nonmobile people on the scene of a burglary.
Obtaining a layout of a residence to aid responders.
Determining if callers are armed.
Obtaining suspect descriptions.
Advising callers not to confront suspects.
Aiding callers in disarming before law enforcement arrives.
In the second section, a caller reports than an infant is not breathing. The lesson addresses:
Aiding callers who are providing first aid.
Establishing why an infant is not breathing.
Using persistent repetition to maintain a caller’s attention.
Using active listening skills to recognize dangerous instructions given by bystanders.
Using “action with reason” statements.