This one-hour training helps prepare 9-1-1 dispatchers for calls involving residential burglaries and infants who are not breathing. In the first section, an elderly woman reports suspects breaking into her home.  Section one addresses:

• Safety for nonmobile people on the scene of a burglary.

• Obtaining a layout of a residence to aid responders.

• Determining if callers are armed.

• Obtaining suspect descriptions.

• Advising callers not to confront suspects.

• Aiding callers in disarming before law enforcement arrives.

In the second section, a caller reports than an infant is not breathing. The lesson addresses:

• Aiding callers who are providing first aid.

• Establishing why an infant is not breathing.

• Using persistent repetition to maintain a caller’s attention.

• Using active listening skills to recognize dangerous instructions given by bystanders.

• Using “action with reason” statements.