Dispatch Pro Lesson Summaries
2022 Lesson 7: Domestic/Gunshot to Chest
This one-hour training helps prepare 9-1-1 dispatchers for calls involving domestic disturbances involving guns. In this lesson, a 73-year-old reports getting into an argument with his wife’s grandson, then shooting him. The lesson addresses:
Keeping the suspect on the phone.
Obtaining exact location information for weapons.
Properly gathering names, dates of birth, and descriptions for everyone present at a scene.
Instructing suspects on how to present themselves when law enforcement arrives.
Handling information about third parties approaching a shooting scene.
Providing assurances that help is on its way.