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Dispatch Pro Lesson Summaries

2022 Lesson 7: Domestic/Gunshot to Chest


Release Date:

This one-hour training helps prepare 9-1-1 dispatchers for calls involving domestic disturbances involving guns. In this lesson, a 73-year-old reports getting into an argument with his wife’s grandson, then shooting him. The lesson addresses:

  • Officer safety.

  • Keeping the suspect on the phone.

  • Obtaining exact location information for weapons.

  • Properly gathering names, dates of birth, and descriptions for everyone present at a scene.

  • Instructing suspects on how to present themselves when law enforcement arrives.

  • Handling information about third parties approaching a shooting scene.

  • Providing assurances that help is on its way.

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