This one-hour training helps prepare 9-1-1 dispatchers for calls involving domestic disturbances involving guns. In this lesson, a 73-year-old reports getting into an argument with his wife’s grandson, then shooting him. The lesson addresses:

• Officer safety.

• Keeping the suspect on the phone.

• Obtaining exact location information for weapons.

• Properly gathering names, dates of birth, and descriptions for everyone present at a scene.

• Instructing suspects on how to present themselves when law enforcement arrives.

• Handling information about third parties approaching a shooting scene.

• Providing assurances that help is on its way.