Dispatch Pro Lesson Summaries
2022 Lesson 8: Domestic with Stabbing / Shooting into Vehicle
This one-hour training helps prepare 9-1-1 dispatchers for calls involving domestic incidents with stabbings and drive-by shootings. In the first section, a caller is reporting that her brother has stabbed his ex-wife. The lesson addresses:
Being alert to possible suicide by cop scenarios.
Using the established standard guideline to obtain a full suspect description.
Acknowledging when a caller requests specific resources.
Dispatchers conditioning themselves to not overreact to things a caller says.
Avoiding leading questions.
Determining if anyone on scene is using drugs or alcohol.
In the second section, a caller is reporting that another motorist shot into her car. The lesson addresses:
Obtaining suspect vehicle descriptions.
Avoiding the use of phrases that callers may find dismissive.
Recognizing “red flag” statements.
Providing emergency medical instructions.
Using the 988 Suicide & Crisis Lifeline.