This one-hour training helps prepare 9-1-1 dispatchers for calls involving domestic incidents with stabbings and drive-by shootings. In the first section, a caller is reporting that her brother has stabbed his ex-wife. The lesson addresses:

• Being alert to possible suicide by cop scenarios.

• Using the established standard guideline to obtain a full suspect description.

• Acknowledging when a caller requests specific resources.

• Dispatchers conditioning themselves to not overreact to things a caller says.

• Avoiding leading questions.

• Determining if anyone on scene is using drugs or alcohol.

In the second section, a caller is reporting that another motorist shot into her car. The lesson addresses:

• Obtaining suspect vehicle descriptions.

• Avoiding the use of phrases that callers may find dismissive.

• Recognizing “red flag” statements.

• Providing emergency medical instructions.

• Using the 988 Suicide & Crisis Lifeline.