Dispatch Pro Lesson Summaries
2022 Lesson 9: Boyfriend Shoots Girlfriend
This one-hour training helps prepare 9-1-1 dispatchers for calls in which an elderly person reports that he just witnessed his daughter’s boyfriend shoot her. The lesson addresses:
Obtaining location information from callers who are struggling to provide it.
Keeping callers safe when a shooter is still on the scene.
Determining the exact location of weapons.
Using “action with reason” statements to encourage callers to cooperate.
Providing repeated assurances to distraught callers.
Determining when to ask a caller to give the phone to another person present.
Requesting to speak with suspects.
Asking callers to step away from the scene.