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Dispatch Pro Lesson Summaries

2022 Lesson 9: Boyfriend Shoots Girlfriend


Release Date:

This one-hour training helps prepare 9-1-1 dispatchers for calls in which an elderly person reports that he just witnessed his daughter’s boyfriend shoot her. The lesson addresses:

  • Obtaining location information from callers who are struggling to provide it.

  • Keeping callers safe when a shooter is still on the scene.

  • Determining the exact location of weapons.

  • Using “action with reason” statements to encourage callers to cooperate.

  • Providing repeated assurances to distraught callers.

  • Determining when to ask a caller to give the phone to another person present.

  • Requesting to speak with suspects.

  • Asking callers to step away from the scene.

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