This one-hour training helps prepare 9-1-1 dispatchers for calls in which an elderly person reports that he just witnessed his daughter’s boyfriend shoot her. The lesson addresses:

• Obtaining location information from callers who are struggling to provide it.

• Keeping callers safe when a shooter is still on the scene.

• Determining the exact location of weapons.

• Using “action with reason” statements to encourage callers to cooperate.

• Providing repeated assurances to distraught callers.

• Determining when to ask a caller to give the phone to another person present.

• Requesting to speak with suspects.

• Asking callers to step away from the scene.