This one-hour online training will walk the taker through each of the major components of call taking while breaking down and analyzing a real 9-1-1 call. The lesson will challenge the taker to think critically while providing tips and techniques to enhance their skillset. In addition, it will provide the background and resolution of the incident as well as articles and links to additional resources to expand the lesson taker’s knowledge base. This lesson consists of the following:

Lesson

Woman Shoots Her Attacker

Key Points

1. Obtaining accurate locations

2. Addressing caller and victim safety

3. Using the standard question format to uncover safety information.

4. Gathering full descriptions of all involved people.

5. Asking for complete weapon information.

Learning Point Topics

1. Strangulation

2. Controlling Your Emotional Reactions

3. Navigating Sexual Assault

Medical Objective

1. Pre-Arrival Care for Sexual Assault Victims

Psychology Snapshot and Dispatcher Mental Health

1. Understanding and Working with Sexual Assault Survivors– Dr. Stella Benami, Clinical Psychologist

2. Helping is One of Our Greatest Strengths – By Katy Burno JD, MBA, LMSW