This one-hour online training will walk the taker through each of the major components of call taking while breaking down and analyzing a real 9-1-1 call. The lesson will challenge the taker to think critically while providing tips and techniques to enhance their skillset. In addition, it will provide the background and resolution of the incident as well as articles and links to additional resources to expand the lesson taker’s knowledge base. This lesson consists of the following:

Lesson: She Shot Him

Key points:

1. Determining exact locations of places and people.

2. Effective use of calming techniques.

3. Clarifying conflicting information.

4. Following the standard guideline for gathering information.

5. Addressing caller, officer, and scene safety.

Learning Point Articles

1. Domestic Violence: A Frequent Threat

2. Dispatchers Mitigating the Risk of Domestic Violence

3. You Called 9-1-1 to Order a Pizza?

Psychology Snapshot and Dispatcher Mental Health

1. Diaphragmatic Breathing. – By Katy Burno JD, MBA, LMSW

2. Understanding Domestic Violence – Dr. Stella Benami, Clinical Psychologist

Medical Objectives

1. How to Treat a Gunshot Wound until Help Arrives

2. Stop the Bleed

3. How to Make an Improvised Tourniquet