This one-hour online training will walk the taker through each of the major components of call taking while breaking down and analyzing a real 9-1-1 call. The lesson will challenge the taker to think critically while providing tips and techniques to enhance their skillset. In addition, it will provide the background and resolution of the incident as well as articles and links to additional resources to expand the lesson taker’s knowledge base. This lesson consists of the following:

Lesson

Body Found Hanging

Key Points

1. Proper transferring etiquette.

2. Gathering and verifying location information.

3. Obtaining all necessary information, including timelines.

4. Asking for information to help visualize the scene and anticipate needs.

5. Avoiding gaps of silence.

Learning Point Articles

1. Using Empathetic Statements

2. Creating Lifelines

Medical Objective

1. Life Saving Actions for Hanging Victims

Psychology Snapshot and Dispatcher Mental Health

1. Understanding and Working with Suicidality – Dr. Stella Benami, Clinical Psychologist

2. Loneliness is Universal – By Katy Burno JD, MBA, LMSW