PLS ONLINE DISPATCHER TRAINING TOPICS
PLS online reality-based training examines actual 9-1-1 calls. Calls used in past lessons include:
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dispatcher guides caller step-by-step in dealing with home intruder
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dispatcher guides child in burning building to safety
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rape – kidnapping
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shooting at a day care
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child reports parent’s heart attack
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attempted robbery & stabbing
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domestic disputes
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911 hang-up by caller being raped
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911 call where caller is the murderer
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bomb on MLK Day parade route
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fire at family residence
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caller shoots one intruder/captures second one
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child reports his mom’s medical emergency
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restaurant manager robbed and murdered
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motorist reports house fire
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excited delirium/death of man being tased
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elderly woman mauled by dogs
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child reports his mom’s medical emergency
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restaurant manager robbed and murdered
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gang shooting outside store
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attempted abduction of school girl
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caller witnesses murder
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false report made to cover-up a shooting
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dispatcher helps bystander and father deliver a baby
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armed robbery
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directing CPR effort to save a child
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suicide intervention by dispatcher of caller about to jump from a tower
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hit & run of pedestrian
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report of a bomb on a train
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hysterical caller reports that her daughter is not breathing
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motorist who reports an impaired driver and witnesses subsequent vehicular homicide