PLS ONLINE DISPATCHER TRAINING TOPICS

PLS online reality-based training examines actual 9-1-1 calls. Calls used in past lessons include: 

​

• dispatcher guides caller step-by-step in dealing with home intruder

• dispatcher guides child in burning building to safety

• rape – kidnapping

• shooting at a day care 

• child reports parent’s heart attack

• attempted robbery & stabbing

• domestic disputes 

• 911 hang-up by caller being raped 

• 911 call where caller is the murderer

• bomb on MLK Day parade route 

• fire at family residence

• caller shoots one intruder/captures second one 

• child reports his mom’s medical emergency 

• restaurant manager robbed and murdered 

• motorist reports house fire 

• excited delirium/death of man being tased 

• elderly woman mauled by dogs

• child reports his mom’s medical emergency 

• restaurant manager robbed and murdered 

• gang shooting outside store

• attempted abduction of school girl 

• caller witnesses murder 

• false report made to cover-up a shooting

• dispatcher helps bystander and father deliver a baby 

• armed robbery 

• directing CPR effort to save a child 

• suicide intervention by dispatcher of caller about to jump from a tower 

• hit & run of pedestrian 

• report of a bomb on a train 

• hysterical caller reports that her daughter is not breathing 

• motorist who reports an impaired driver and witnesses subsequent vehicular homicide