Dispatch Pro 2020-2024 Lesson Summaries
2024 Dispatch Pro Lesson 12
Release Date:
12/1/2024
This one-hour online training will walk the taker through each of the major components of call taking while breaking down and analyzing a real 9-1-1 call. The lesson will challenge the taker to think critically while providing tips and techniques to enhance their skillset. In addition, it will provide the background and resolution of the incident as well as articles and links to additional resources to expand the lesson taker’s knowledge base. This lesson consists of the following:
Lesson
Road Rage
Key Points
Handling mobile incidents
Addressing caller safety
Providing assurances
Using calming techniques
Gathering complete information
Learning Point Topics
Road Rage
Self Defense in Road Rage
Calming Techniques
Auditory Exclusion
Psychology Snapshot and Dispatcher Wellness
Understanding and Working with Anger– Dr. Stella Benami, Clinical Psychologist
Using Breath to Feel More Calm, Clear and Centered – By Katy Burno JD, MBA, LMSW
2024 Dispatch Pro Lesson 11
Release Date:
11/1/2024
This one-hour online training will walk the taker through each of the major components of call taking while breaking down and analyzing a real 9-1-1 call. The lesson will challenge the taker to think critically while providing tips and techniques to enhance their skillset. In addition, it will provide the background and resolution of the incident as well as articles and links to additional resources to expand the lesson taker’s knowledge base. This lesson consists of the following:
Lesson
Drive-By Shooting
Key Points
Gathering full descriptions of all involved people and vehicles
Addressing caller officer and scene safety
Controlling the call
Listening to background conversations
Proving timely assurances
Learning Point Topics
Drive-By Shootings
Involving Second Parties
Medical Objective
Gunshot Wounds (GSWs) - Mitchel Schwindt M.D.
Psychology Snapshot and Dispatcher Mental Health
Understanding Trauma– Dr. Stella Benami, Clinical Psychologist
Gratitude – By Katy Burno JD, MBA, LMSW
2024 Dispatch Pro Lesson 10
Release Date:
10/1/2024
This one-hour online training will walk the taker through each of the major components of call taking while breaking down and analyzing a real 9-1-1 call. The lesson will challenge the taker to think critically while providing tips and techniques to enhance their skillset. In addition, it will provide the background and resolution of the incident as well as articles and links to additional resources to expand the lesson taker’s knowledge base. This lesson consists of the following:
Lesson
Woman Shoots Her Attacker
Key Points
Obtaining accurate locations
Addressing caller and victim safety
Using the standard question format to uncover safety information.
Gathering full descriptions of all involved people.
Asking for complete weapon information.
Learning Point Topics
Strangulation
Controlling Your Emotional Reactions
Navigating Sexual Assault
Medical Objective
Pre-Arrival Care for Sexual Assault Victims
Psychology Snapshot and Dispatcher Mental Health
Understanding and Working with Sexual Assault Survivors– Dr. Stella Benami, Clinical Psychologist
Helping is One of Our Greatest Strengths – By Katy Burno JD, MBA, LMSW