This is a one-hour lesson in which the dispatcher will listen to a 9-1-1 call where a caller is reporting that she and her boyfriend have been drinking for several days and that she needs help. As the call progresses the dispatcher learns that an ambulance is needed because of the caller's alcohol consumption and possibly because the caller has been assaulted by her boyfriend. The caller does not answer some questions posed by the dispatcher. The scene quickly becomes chaotic, and the caller tells the dispatcher that her boyfriend has several weapons. When officers arrive, they try to get the caller and her boyfriend to exit the house, but they refuse. In the end, the boyfriend exits the back of the house and shoots a responding officer. He is then shot and killed by law enforcement.

The lesson examines how to recognize red flags in calls, strategies for handing domestic calls where the caller is not forthcoming with details, methods to promote cooperation, and more.