This is a one-hour training helps prepare 9-1-1 dispatchers to handle a caller who reports he is suicidal and armed. In this lesson, the caller reports that he has antisocial personality disorder and post-traumatic stress disorder, he has a gun and a knife on him, and he is walking down a street towards a high school stadium. The lesson addresses:

• Being direct when speaking to a suicidal caller.

• Avoiding putting a suicidal person on hold.

• Carefully selecting words when speaking with a suicidal caller.

• Using a caller’s name to build rapport.

• Keeping a caller talking.

• Noticing red flags.

• Using active listening techniques.

• Obtaining descriptions and locations of weapons.

• Determining if the caller intends to harm himself or others.

• Suicide by cop.

• Effectively using “action with reason” statements to obtain a caller’s voluntary compliance.