Dispatch Pro Lesson Summaries
2021 Lesson 10: Man with Gun and Knife Threatening Suicide
This is a one-hour training helps prepare 9-1-1 dispatchers to handle a caller who reports he is suicidal and armed. In this lesson, the caller reports that he has antisocial personality disorder and post-traumatic stress disorder, he has a gun and a knife on him, and he is walking down a street towards a high school stadium. The lesson addresses:
Being direct when speaking to a suicidal caller.
Avoiding putting a suicidal person on hold.
Carefully selecting words when speaking with a suicidal caller.
Using a caller’s name to build rapport.
Keeping a caller talking.
Noticing red flags.
Using active listening techniques.
Obtaining descriptions and locations of weapons.
Determining if the caller intends to harm himself or others.
Suicide by cop.
Effectively using “action with reason” statements to obtain a caller’s voluntary compliance.