top of page

Dispatch Pro Lesson Summaries

2021 Lesson 10: Man with Gun and Knife Threatening Suicide


Release Date:

This is a one-hour training helps prepare 9-1-1 dispatchers to handle a caller who reports he is suicidal and armed. In this lesson, the caller reports that he has antisocial personality disorder and post-traumatic stress disorder, he has a gun and a knife on him, and he is walking down a street towards a high school stadium. The lesson addresses:

  • Being direct when speaking to a suicidal caller.

  • Avoiding putting a suicidal person on hold.

  • Carefully selecting words when speaking with a suicidal caller.

  • Using a caller’s name to build rapport.

  • Keeping a caller talking.

  • Noticing red flags.

  • Using active listening techniques.

  • Obtaining descriptions and locations of weapons.

  • Determining if the caller intends to harm himself or others.

  • Suicide by cop.

  • Effectively using “action with reason” statements to obtain a caller’s voluntary compliance.

bottom of page