This one-hour training helps prepare dispatchers to handle 9-1-1 calls involving a gunshot to the face and a brother who has murdered his sister. In the first section, a father reports that his daughter has been shot in the face. This section addresses:

• Gathering information from distressed callers.

• Best practice for beginning the interview.

• Scene, caller, and law enforcement safety.

• Recognizing “red flags” during an interview and relaying them to law enforcement.

• Crime scene integrity.

• Problems that occur when talking to others during the interview.

In the second section, a caller reports discovering her sister’s beaten body and her belief that her brother is the perpetrator. This section addresses:

• Caller safety.

• Obtaining vehicle descriptions.

• Establishing a timeline.

• Problems with verbally calling out vital information in a communications center.

• Employing calming techniques.

• Crime scene preservation.

• Interrupting callers.

• Dispatcher empathy and compassion.