Dispatch Pro Lesson Summaries
2021 Lesson 11: Gunshot to the Face and Brother Murdered his Sister
This one-hour training helps prepare dispatchers to handle 9-1-1 calls involving a gunshot to the face and a brother who has murdered his sister. In the first section, a father reports that his daughter has been shot in the face. This section addresses:
Gathering information from distressed callers.
Best practice for beginning the interview.
Scene, caller, and law enforcement safety.
Recognizing “red flags” during an interview and relaying them to law enforcement.
Crime scene integrity.
Problems that occur when talking to others during the interview.
In the second section, a caller reports discovering her sister’s beaten body and her belief that her brother is the perpetrator. This section addresses:
Obtaining vehicle descriptions.
Establishing a timeline.
Problems with verbally calling out vital information in a communications center.
Employing calming techniques.
Crime scene preservation.
Dispatcher empathy and compassion.