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Dispatch Pro Lesson Summaries

2021 Lesson 11: Gunshot to the Face and Brother Murdered his Sister


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This one-hour training helps prepare dispatchers to handle 9-1-1 calls involving a gunshot to the face and a brother who has murdered his sister. In the first section, a father reports that his daughter has been shot in the face. This section addresses:

  • Gathering information from distressed callers.

  • Best practice for beginning the interview.

  • Scene, caller, and law enforcement safety.

  • Recognizing “red flags” during an interview and relaying them to law enforcement.

  • Crime scene integrity.

  • Problems that occur when talking to others during the interview.

In the second section, a caller reports discovering her sister’s beaten body and her belief that her brother is the perpetrator. This section addresses:

  • Caller safety.

  • Obtaining vehicle descriptions.

  • Establishing a timeline.

  • Problems with verbally calling out vital information in a communications center.

  • Employing calming techniques.

  • Crime scene preservation.

  • Interrupting callers.

  • Dispatcher empathy and compassion.

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