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Dispatch Pro Lesson Summaries

2021 Lesson 15: Mental Illness


Release Date:

This one-hour lesson helps prepare 9-1-1 dispatchers to handle calls involving mental illness. It addresses: 

  • The significance of mental illness to the public safety community.

  • Strategies for first responders.

  • Depression.

  • Bipolar Disorder.

  • Anxiety Disorders.

  • Obsessive-Compulsive Disorder (OCD).

  • Post-Traumatic Stress Disorder (PTSD).

  • Schizophrenia.

  • Personality Disorders.

  • Non-Suicidal Self-Injury.

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