This is a one-hour lesson in which the dispatcher will listen to two 9-1-1 calls. Dispatchers will use a computer to read through the lesson and learn best practice in interrogating callers reporting such incidents.

In the first call, a caller reporting that a man has fallen from a rock while hiking and is injured. The lesson addresses the importance of determining the victim's exact location; scene safety; determining the severity of the victim's injuries; and checking on the caller's well-being.

In the second call, the caller reports that a man pulled a gun on him and his girlfriend. The caller is searching for the suspect while he reports the incident. The lesson addresses obtaining weapons information; the need to obtain suspect description information and routes of travel; the importance of determining the caller's exact location and the location of other involved parties; caller safety; and controlling the interview.