This one-hour training helps prepare dispatchers to handle calls in which a person reports an attempted kidnapping and a roommate homicide. In the first section, a caller reports she was just escaped from her kidnapper and is now on a city bus. The section addresses:

• Best practices for 9-1-1 salutations.

• Following the questioning technique guideline.

• Controlling Interviews.

• Obtaining the caller's attention.

• Scene safety.

In the second section, a male 9-1-1 caller reports that his roommates just murdered someone. This section addresses:

• 9-1-1 callers who have difficulty providing a precise address.

• Obtaining callback numbers.

• Scene safety.

• Asking one question at a time.

• Utilizing calming techniques on distressed 9-1-1 callers.

• Visualizing the scene of the emergency.