Dispatch Pro Lesson Summaries
2021 Lesson 6: Attempted Kidnapping & Roommate Homicide
This one-hour training helps prepare dispatchers to handle calls in which a person reports an attempted kidnapping and a roommate homicide. In the first section, a caller reports she was just escaped from her kidnapper and is now on a city bus. The section addresses:
Best practices for 9-1-1 salutations.
Following the questioning technique guideline.
Obtaining the caller's attention.
In the second section, a male 9-1-1 caller reports that his roommates just murdered someone. This section addresses:
9-1-1 callers who have difficulty providing a precise address.
Obtaining callback numbers.
Asking one question at a time.
Utilizing calming techniques on distressed 9-1-1 callers.
Visualizing the scene of the emergency.