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Dispatch Pro Lesson Summaries

2021 Lesson 6: Attempted Kidnapping & Roommate Homicide


Release Date:

This one-hour training helps prepare dispatchers to handle calls in which a person reports an attempted kidnapping and a roommate homicide. In the first section, a caller reports she was just escaped from her kidnapper and is now on a city bus. The section addresses:

  • Best practices for 9-1-1 salutations.

  • Following the questioning technique guideline.

  • Controlling Interviews.

  • Obtaining the caller's attention.

  • Scene safety.

In the second section, a male 9-1-1 caller reports that his roommates just murdered someone. This section addresses:

  • 9-1-1 callers who have difficulty providing a precise address.

  • Obtaining callback numbers.

  • Scene safety.

  • Asking one question at a time.

  • Utilizing calming techniques on distressed 9-1-1 callers.

  • Visualizing the scene of the emergency.

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