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Dispatch Pro Lesson Summaries

2022 Lesson 1: Father-Son Domestic and Man Breaks into Occupied Home


Release Date:

This one-hour training helps prepare dispatchers to handle 9-1-1 calls involving father-son domestic disputes and break-ins of occupied homes. In the first section, a woman reports that her husband and son are brawling inside a home. The section addresses:

  • Getting callers to safety.

  • Obtaining control of the interview at the outset.

  • Obtaining weapon information.

  • Providing assurances.

  • Exercising repetitive persistence.

  • Determine if anyone at a scene is under the influence of drugs, alcohol, etc. and/or is experiencing a mental health issue.

In the second section, a woman with two children in the home reports that a man broke into her home and is now lying on her bedroom floor. The section addresses:

  • The recommended salutation.

  • Helping callers who are struggling to provide a street address.

  • Caller safety.

  • Utilizing calming techniques.

  • Determining who else at the scene the caller is interacting with.

  • Acknowledging a caller’s emotions.

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