This one-hour training helps prepare dispatchers to handle 9-1-1 calls involving father-son domestic disputes and break-ins of occupied homes. In the first section, a woman reports that her husband and son are brawling inside a home. The section addresses:

• Getting callers to safety.

• Obtaining control of the interview at the outset.

• Obtaining weapon information.

• Providing assurances.

• Exercising repetitive persistence.

• Determine if anyone at a scene is under the influence of drugs, alcohol, etc. and/or is experiencing a mental health issue.

In the second section, a woman with two children in the home reports that a man broke into her home and is now lying on her bedroom floor. The section addresses:

• The recommended salutation.

• Helping callers who are struggling to provide a street address.

• Caller safety.

• Utilizing calming techniques.

• Determining who else at the scene the caller is interacting with.

• Acknowledging a caller’s emotions.