This one-hour training helps prepare 9-1-1 dispatchers for calls in which a person reports that his mother was stabbed outside her home. The lesson addresses:

• Speaking with callers who have witnessed traumatic events.

• Establishing a timeline of the emergency.

• Recognizing and clarifying a caller’s conflicting statements.

• Responding to “red flags” in an interview.

• Avoiding leading questions.

• Identifying possible caller deception.