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Dispatch Pro Lesson Summaries

2022 Lesson 10: Caller's Mother Was Stabbed


Release Date:

This one-hour training helps prepare 9-1-1 dispatchers for calls in which a person reports that his mother was stabbed outside her home. The lesson addresses:

  • Speaking with callers who have witnessed traumatic events.

  • Establishing a timeline of the emergency.

  • Recognizing and clarifying a caller’s conflicting statements.

  • Responding to “red flags” in an interview.

  • Avoiding leading questions.

  • Identifying possible caller deception.

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