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Dispatch Pro Lesson Summaries
2022 Lesson 10: Caller's Mother Was Stabbed
This one-hour training helps prepare 9-1-1 dispatchers for calls in which a person reports that his mother was stabbed outside her home. The lesson addresses:
Speaking with callers who have witnessed traumatic events.
Establishing a timeline of the emergency.
Recognizing and clarifying a caller’s conflicting statements.
Responding to “red flags” in an interview.
Avoiding leading questions.
Identifying possible caller deception.
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