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Dispatch Pro Lesson Summaries

2022 Lesson 2: Assault Inside Hotel Room and Suicide by Gunshot


Release Date:

This one-hour training helps prepare 9-1-1 dispatchers for calls involving assaults in hotel rooms and suicides by gunshot. In the first section, a caller reports a woman screaming for help from a hotel room. The section addresses:

  • Establishing if the number a caller provides is their cell phone or a business line.

  • Helping callers identify the address of the emergency when the caller is unfamiliar with it.

  • Using minimal encouragers (uh-huh, okay, etc.).

  • Avoiding public safety “jargon” when speaking to a caller.

  • Hotel security and law enforcement needs.

In the second section, a caller reports that a person just shot himself in the head while sitting in a truck outside. The section addresses:

  • Why asking a caller to select police, fire, or EMS can be problematic.

  • Making sure a caller understands what is happening before transferring a caller.

  • Liability for delaying life-saving support.

  • Using Geographical Information System (GIS) data and/or mapping applications.

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