This one-hour training helps prepare 9-1-1 dispatchers for calls involving assaults in hotel rooms and suicides by gunshot. In the first section, a caller reports a woman screaming for help from a hotel room. The section addresses:

• Establishing if the number a caller provides is their cell phone or a business line.

• Helping callers identify the address of the emergency when the caller is unfamiliar with it.

• Using minimal encouragers (uh-huh, okay, etc.).

• Avoiding public safety “jargon” when speaking to a caller.

• Hotel security and law enforcement needs.

In the second section, a caller reports that a person just shot himself in the head while sitting in a truck outside. The section addresses:

• Why asking a caller to select police, fire, or EMS can be problematic.

• Making sure a caller understands what is happening before transferring a caller.

• Liability for delaying life-saving support.

• Using Geographical Information System (GIS) data and/or mapping applications.