This one-hour training helps prepare 9-1-1 dispatchers for calls involving an assault against a doctor and callers who shoot their girlfriends. In the first section, a patient reports that his doctor has been assaulted by a patient and then shot the patient. This section addresses:

• Transfer handoffs.

• Scene safety.

• Identifying the location of any weapons involved.

• Listening closely to what a caller says – or doesn’t say – and behaviors that suggest they are not being as forthcoming as possible.

• Preserving a crime scene.

In the second section, a caller reports that he had an argument with his girlfriend, then shot her in the head, and is now holding a rag to her injuries. The section addresses:

• Obtaining a specific home layout.

• Obtaining a caller’s narrative.

• Issues involved in asking a person who has injured another to provide aid to the victim.

• Recognizing and following up on red flags during an interview.

• Establishing who/how many people are at a scene so that responding personnel can prepare accordingly.

• Updating responders when a caller’s demeanor changes significantly.