Dispatch Pro Lesson Summaries
2022 Lesson 3: Doctor Assaulted-Shoots Patient and Caller Shot Girlfriend
3/1/2022
Release Date:
This one-hour training helps prepare 9-1-1 dispatchers for calls involving an assault against a doctor and callers who shoot their girlfriends. In the first section, a patient reports that his doctor has been assaulted by a patient and then shot the patient. This section addresses:
Transfer handoffs.
Scene safety.
Identifying the location of any weapons involved.
Listening closely to what a caller says – or doesn’t say – and behaviors that suggest they are not being as forthcoming as possible.
Preserving a crime scene.
In the second section, a caller reports that he had an argument with his girlfriend, then shot her in the head, and is now holding a rag to her injuries. The section addresses:
Obtaining a specific home layout.
Obtaining a caller’s narrative.
Issues involved in asking a person who has injured another to provide aid to the victim.
Recognizing and following up on red flags during an interview.
Establishing who/how many people are at a scene so that responding personnel can prepare accordingly.
Updating responders when a caller’s demeanor changes significantly.