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Dispatch Pro Lesson Summaries

2022 Lesson 3: Doctor Assaulted-Shoots Patient and Caller Shot Girlfriend


Release Date:

This one-hour training helps prepare 9-1-1 dispatchers for calls involving an assault against a doctor and callers who shoot their girlfriends. In the first section, a patient reports that his doctor has been assaulted by a patient and then shot the patient. This section addresses:

  • Transfer handoffs.

  • Scene safety.

  • Identifying the location of any weapons involved.

  • Listening closely to what a caller says – or doesn’t say – and behaviors that suggest they are not being as forthcoming as possible.

  • Preserving a crime scene.

In the second section, a caller reports that he had an argument with his girlfriend, then shot her in the head, and is now holding a rag to her injuries. The section addresses:

  • Obtaining a specific home layout.

  • Obtaining a caller’s narrative.

  • Issues involved in asking a person who has injured another to provide aid to the victim.

  • Recognizing and following up on red flags during an interview.

  • Establishing who/how many people are at a scene so that responding personnel can prepare accordingly.

  • Updating responders when a caller’s demeanor changes significantly.

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