This one-hour training helps prepare 9-1-1 dispatchers for calls involving active shooters in busy public facilities. The lesson includes three calls from different people inside a shopping mall where a shooter opened fire. The lesson addresses:

• Identifying exact locations (caller, suspects, victims).

• Addressing caller safety.

• Being familiar with active shooter protocols and instructions regarding evacuations and lockdowns.

• Speaking with callers who want to help others evacuate.

• Obtaining information about gunshots a caller has heard.

• Using calming techniques.

• The of handling traumatic calls on 9-1-1 dispatchers.