Dispatch Pro Lesson Summaries
2022 Lesson 4: Shooting at Mall with Victims
This one-hour training helps prepare 9-1-1 dispatchers for calls involving active shooters in busy public facilities. The lesson includes three calls from different people inside a shopping mall where a shooter opened fire. The lesson addresses:
Identifying exact locations (caller, suspects, victims).
Addressing caller safety.
Being familiar with active shooter protocols and instructions regarding evacuations and lockdowns.
Speaking with callers who want to help others evacuate.
Obtaining information about gunshots a caller has heard.
Using calming techniques.
The of handling traumatic calls on 9-1-1 dispatchers.