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Dispatch Pro Lesson Summaries

2022 Lesson 4: Shooting at Mall with Victims


Release Date:

This one-hour training helps prepare 9-1-1 dispatchers for calls involving active shooters in busy public facilities. The lesson includes three calls from different people inside a shopping mall where a shooter opened fire. The lesson addresses:

  • Identifying exact locations (caller, suspects, victims).

  • Addressing caller safety.

  • Being familiar with active shooter protocols and instructions regarding evacuations and lockdowns.

  • Speaking with callers who want to help others evacuate.

  • Obtaining information about gunshots a caller has heard.

  • Using calming techniques.

  • The of handling traumatic calls on 9-1-1 dispatchers.

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