This one-hour training helps prepare 9-1-1 dispatchers for calls involving mental health emergencies and assaults with stab wounds. In the first section, a caller reports that a police car is chasing him. The lesson addresses:

• Identifying clues that a caller is experiencing a mental health emergency.

• Building rapport with a caller experiencing a mental health emergency.

• Observing changes in a caller’s tone and behavior.

• Determining what medications or substances a caller might be taking.

In the second section, a caller reports finding a woman shot and stabbed in their home. The lesson addresses:

• Officer, caller, and scene safety.

• Preserving a crime scene.

• Determining when to speak with others on scene.

• Identifying all people who are present.