Dispatch Pro Lesson Summaries
2022 Lesson 5: Mental Health Emergency & Assault with Stab Wounds
This one-hour training helps prepare 9-1-1 dispatchers for calls involving mental health emergencies and assaults with stab wounds. In the first section, a caller reports that a police car is chasing him. The lesson addresses:
Identifying clues that a caller is experiencing a mental health emergency.
Building rapport with a caller experiencing a mental health emergency.
Observing changes in a caller’s tone and behavior.
Determining what medications or substances a caller might be taking.
In the second section, a caller reports finding a woman shot and stabbed in their home. The lesson addresses:
Officer, caller, and scene safety.
Preserving a crime scene.
Determining when to speak with others on scene.
Identifying all people who are present.