Dispatch Pro Lesson Summaries
2022 Lesson 6: Homeowner Shoots Intruder and Abduction from Residence
This one-hour training helps prepare 9-1-1 dispatchers for calls involving homeowners shooting intruders and home abductions. In the first section, a caller reports that people are trying to break into her home and that she is armed. The lesson addresses:
Obtaining a detailed floorplan for the house.
Identifying updated suspect and caller location information.
Using technology available to the caller, such as video surveillance, to obtain more detailed information.
In the second section, two callers report that a 19-year-old family member who is non-verbal and wheelchair bound has been abducted from their home. The lesson addresses:
Determining how much time has passed since a person has gone missing.
Speaking with child callers.
Conveying empathy to callers.
Obtaining identifying information about missing persons.
Gathering information about potential suspects.
Utilizing calming techniques.