This one-hour training helps prepare 9-1-1 dispatchers for calls involving homeowners shooting intruders and home abductions. In the first section, a caller reports that people are trying to break into her home and that she is armed. The lesson addresses:

• Obtaining a detailed floorplan for the house.

• Caller safety.

• Identifying updated suspect and caller location information.

• Using technology available to the caller, such as video surveillance, to obtain more detailed information.

In the second section, two callers report that a 19-year-old family member who is non-verbal and wheelchair bound has been abducted from their home. The lesson addresses:

• Determining how much time has passed since a person has gone missing.

• Speaking with child callers.

• Conveying empathy to callers.

• Obtaining identifying information about missing persons.

• Gathering information about potential suspects.

• Utilizing calming techniques.